In this day and age of near constant connectedness, many of us use our cell phones to manage nearly every aspect of our lives. With everything from our email and calendar, to our favorite family photos living on one device, it’s no wonder that losing one’s cell phone generally leads to panic.
When flight attendant Jill Aguirre found a smartphone that a passenger had left behind on a Compass aircraft, her primary concern was getting the phone back to them as quickly as possible. As the passenger was without a cell phone and possibly even internet access, Jill thought that it might be difficult for them to immediately file a lost item claim with customer service. She decided to see if she could track the passenger down herself.
By calling the last number that the phone had dialed, she discovered that it belonged to a family that had just flown to Houston to start a vacation. As luck would have it, Jill was getting ready to work a flight to El Paso. In an amazing display of customer service, Jill took down the address of the hotel where the family was staying, and found a shipping store during her layover in El Paso. The phone was on its way back to the family that very same day. She even make sure to provide the family with the tracking information so that the family would know when to expect it.
Jill’s actions caught the attention of Compass Captain Paul Martin, who was with her when she found the phone. “Jill knew how important it is to have technology on vacation to capture memories and stay connected,” he remarked. “I was truly impressed by the time, effort, and personal money Jill spent to ensure that our customers were happy.”